Snowboard-online.eu

Goods exchange and refund

If you received your parcel and you have found out that the product you ordered is small or too big or it does not exactly fulfil your ideas about the product itself, do not despair. We will willingly exchange your product or you will get your refund. In accordance with the law, the customer has the right to have his product exchanged or get the money for the article back within 14 days from the product delivery, reason free.

If you decide for the exchange, please, in any case, follow below-mentioned steps:

• in the package, put a copy of your invoice + cover note with the text: I ask for goods exchange for...
• send the parcel to the address: RM Corporation s.r.o., Oldřichovice 738, 739 61 Třinec, Czech Republic

If you ask for your refund, follow below-mentioned steps:

• in the package, put a copy of your invoice + cover note with the text: I withdraw from the contract and I ask for refund
• in the cover note, give your address, phone number, e-mail and IBAN/bank account number, SWIFT code, at which you want to receive your money.

The article is to be in the original packing, with all the tags, not damaged, not used, clean, it cannot smell of cigarette smoke, in short, it has to be able to be sold further. If you ask for your refund for the goods ordered, you will get a full refund for the goods bought including postage, i.e. a parcel sent to you by Snowboard-online.eu. This does not include postage for the parcel sent by the customer. The first exchange of goods is free of charge! It means that you pay only postage when sending the goods to us, not the postage back.

You can keep the gift pack when asking for the goods exchange.

In no case should you send the parcel C.O.D.!

Sales returns

Each customer of Snowboardonline.eu is entitled to sales returns within 24 months from the product delivery. Snowboard-online.eu is obliged to settle a claim no later than within 30 days since claiming.

Guarantee does not apply to damages caused by:

• unauthorized use of goods
• mechanical damage or ordinary wear
• damage due to fire or other elements

If you find out any defect, you must cease using the product and lodge a claim immediately. If you do not do it so and the defect is then greater due to subsequent use, you take risk of your claim not being admitted or repaired by the importer.

The product cleaned properly, impurity-free and not wet is to be sent to the address: RM Corporation s.r.o., Oldřichovice 738, 739 61 Třinec, Czech Republic. Please, attach to the product a copy of your invoice, cover note with your address, phone number and short explanation of how the defect has arisen.

In no case should you send the parcel C.O.D.!