General Terms and Conditions

Applicable law

By visiting website, you agree that the laws of the Czech Republic, without regard to principles of conflict of laws, will govern these "Terms & Conditions" and any dispute of any sort that might arise between you and Snowboard-online.eu.


General terms

General

These General Terms and Conditions (further only „GTC“) govern the legal relationship originating from purchase contract between RM Corporation s.r.o., ID 26876957, based in Třinec - Oldřichovice 738, ZIP 739 61, registered in the Commercial Register maintained by the Regional Court in Ostrava, section C, entry no. 51004, operating the websites www.snowboard-online.eu as seller (further only „Seller“) and the other party as buyer (further only „Buyer“).

By sending the order the Buyer confirms that s/he is familiar with GTC and Claim Conditions and agrees expressly to them in the wording valid and in effect at the time the order is sent.

The Buyer receives link to GTC including Claim Conditions in order confirmation attachment to e-mail address listed as a contact whereas the tax document with basic contract information is sent as soon as the order is shipped (electronic VAT invoice) or delivered among with the order delivery (printed VAT invoice). The Seller guarantees that the sent link is working permanently and referring to GTC and Claim Conditions in effect at the time of sale.

Notice before concluding the contract

The Seller declares as follows:

a) Telecommunication costs are not higher than the standard rate (e.g. internet connection or phone call is rated according to terms of Your operator. The Seller doesn't charge extra fee, this isn't applied to contractual delivery.)

b) The Seller requires payment for ordered goods before goods are actually passed to the Buyer's hands.

c) The Seller doesn't conclude contracts with repetitive taxable supplies.

d) The prices of the goods and services displayed on websites operated by the Seller are inclusive of VAT and inclusive of all by law defined fee, however delivery costs vary according to the selected type, carrier and method of payment.

e) The Buyer has the right to withdraw from the contract (unless otherwise stated below) within fourteen days from the delivery of goods by letter sent by the Buyer to address of the Seller's headquarters above. We recommend using a standard form for withdrawal.

f) In case of a withdrawal, the Buyer will bear the cost of returning the goods, and in the case of a distance contract (e. g. via the Internet), the cost of returning the goods if, given their nature, the goods cannot be returned by ordinary mail.

g) The concluded contract or the tax document is stored for five years in the Seller's electronic archives. Registered users of the Seller's sites can see their ordering history on their accounts.

h) Complaints can be sent to the Seller via listed contacts or the Buyer can ask state supervisor for assistance.


Customer Registration and Order Process

Contract

Rightful Online Order Process at www.snowboard-online.eu

1. CUSTOMER REGISTRATION

Enter all required contact information for valid registration (name and surname, address, delivery address, e-mail and telephone number) and password that serves to re-login to Your account. All the assigned information is stored in account profile and can be reedited at any time.

For ordering and purchasing, registration is not required, nevertheless there are following advantages for every registered customer available:

  • tracking the order during the order process;
  • browsing the ordering history;
  • easier and quicker creating of on-line order at next shopping (no need to fill all contact details again);
  • information update about current events, sales, news and special offers;
  • 2. SHOPPING CART

    Detailed view of selected product enables to choose size and/or color variation. Submitting the "Buy item" button adds the product to the basket automatically. Added products with prices and total price for the order are viewed in basket where You can edit quantity of selected goods, too. Particular items can be removed from the list easily by clicking "x" button. At this stage it is enabled to apply discounts and vouchers.

    When in basket, You can shop more in catalog by clicking "Continue shopping" or proceed to the next step of creating of the order by clicking "Proceed to checkout" and "Shipping options".

    3. DELIVERY

    To complete the order successfully, select preferred Payment method and Delivery type in the next step. Then proceed to the last step by clicking "Continue".

    4. DATA CHECKING AND ORDER SUBMITTING

    After checking the purchase information You need to move on to final review by clicking on button "Continue". Check all the data of Your order including ordered items and delivery address. In this step it is possible to write a note to the order. Finally send the order to the Seller for processing by clicking "Place order", this is the moment of concluding the purchase contract between the Buyer and the Seller, the Seller is not liable for any errors in data transmission.

    5. ORDER CONFIRMATION

    Conclusion of the contract shall be confirmed by the Seller via informative e-mail immediately sent on by the Buyer filled e-mail address. In attachment of the confirmation there is link to the current GTC and Claim Conditions. The contract (including agreed price) can be changed or canceled only under an agreement of the parties or for legal reasons.

    Contractual relationship and any ambiguities arising from the contract shall be resolved exclusively by the Czech law by the competent courts of the Czech Republic.

    The contract is archived by the Seller at least for five years from the conclusion, but not longer than by the laws, for its successful fulfillment. The contract is not available to third, uninvolved parties. Information how to proceed to conclusion of a contract technically is evident from the GTC where the process is clearly described.

    The contract is archived by the Seller at least for five years from the conclusion, but not longer than by the laws, for its successful fulfillment. The contract is not available to third, uninvolved parties. Information how to proceed to conclusion of a contract technically is evident from the GTC where the process is clearly described.

    By concluding the contract the Seller declares to deliver the goods which are the subject of purchase, in favor of the Buyer and to allow him to acquire title to the goods. The Buyer declares to accept the goods and to pay the purchase price to the Seller

    The Seller retains title to the goods until the payment of the purchase price is made, and therefore the Buyer becomes the owner only when and precisely in the moment the full payment of the purchase price is made.

    The Seller delivers the goods and related documents to the Buyer and enables to acquire the title in accordance with the contract.

    The Seller accomplishes his duty to deliver the goods to the Buyer by allowing the Buyer to dispose of the goods at the place of delivery which he notifies him of in time.

    If the Seller is to dispatch the goods, the goods are deemed delivered to the Buyer upon the handover by the carrier.

    The Seller delivers the goods in contracted quantity, quality and specification. The goods are to be packed at the handover.

    The goods are considered defected when missing declared characteristics as described above. The goods are considered defected when delivered in different quantity than ordered.

    The right of the Buyer arising from a defective performance is established by a defect which goods have upon the passage of the risk of damage to the Buyer, even if it reveals later.

    The Buyer inspects quality and quantity of the purchased goods as soon as possible from transfer of the risk of damage to goods. Risk of damage to goods is passed on the Buyer by accepting the delivery of the goods from carrier.

    Damage to goods incurred after risk of damage has been passed doesn't affect the Buyer's obligation to pay the purchase price, unless the damage was caused by breach of the Seller's obligations.

    The Seller has the right to sell the goods to other party when the Buyer delays in acceptance of the goods upon prior notice, after the Buyer has been provided with reasonable time for acceptance. The same applies when the Buyer delays in payment which implies the delivery.


    The Liabilities of the Seller

    The Seller guarantees to the Buyer the goods are not defected at delivery. Mainly, the Seller guarantees to the Buyer, that the time the delivery is made,

    a) goods has the contracted characteristics. In case no characteristics were contracted, goods are to have characteristics as described by Seller or as could be expected having regard to the nature of the goods and based on advertising provided by the Seller,

    b) goods fits the purpose of its use the Seller advertises or the purpose of the usual use of that type of goods,

    c) goods is delivered in ordered quality, measure or weight, and

    d) goods meets the requirements of current law.

    In case there is a defect on goods within six months from acceptance of the delivery, it shall be deemed that the goods were defective at the moment of receipt from the carrier.

    The Buyer is entitled to exercise the right from liability for defects which occur to consumer goods within twenty-four month period from acceptance of the delivery with exception for:

    a) goods sold for a lower price for which the lower price was stipulated

    b) wear and tear of the goods caused by its usual use,

    c) defects corresponding to the level of use or the wear and tear that the goods showed upon its takeover by the Buyer when concerning used goods, or

    d) cases where it follows from the nature of goods.

    The Buyer is not entitled to the right arising from defective performance if the Buyer had been acquainted about the defect before the acceptance of the delivery, or in case the Buyer has caused the defect.

    If goods have a defect which creates an obligation for the Seller, and it is goods sold for a lower price or used goods, the Buyer has the right to a reasonable price reduction instead of the right to have the thing replaced.


    Breach of Purchase Contract

    Fundamental Breach of Purchase Contract

    The first eventuality is the goods are defected and the defect can be considered as fundamental breach of contract. Fundamental breach of contract is defined as situation when beyond any doubt it is clear that the Buyer has no interest in such performance, for instance the Buyer left a note saying he needed to receive goods until given date, otherwise he was not interested in the goods.

    In such case the Buyer is entitled to:

    a) have the defect removed by having a new defect-free goods or a missing goods supplied, unless it is disproportionate to the nature of the defect, but where the defect only concerns a component part of the thing, the Buyer may only request a replacement of that component part; if it is impossible, he may withdraw from the contract. If, however, it is disproportionate to the nature of the defect, in particular where the defect can be removed without undue delay, the Buyer has the right to have the defect removed gratuitously;

    b) the removal of the defect by having the goods repaired;

    c) a reasonable reduction of the purchase price; or

    d) withdraw from the contract.

    The Buyer shall notify the Seller of the right he has chosen upon the notification of the defect or without undue delay thereafter. The Buyer may not change the choice made without the consent of the Seller; this does not apply if the Buyer requested the repair of a defect which proves to be irreparable. If the Seller fails to remove the defects within a reasonable time limit or if he notifies the Buyer that he will not remove the defects, the Buyer may, instead of having the defects removed, request a reasonable reduction of the purchase price or withdraw from the contract. If the Buyer fails to make his choice of right in time, he has the rights as in case of non-fundamental breach of contract – see below.

    The Buyer also has the right to a reasonable price reduction where the Seller cannot supply to him a new defect-free goods, replace a component part of the goods or repair it, as well as where the Seller fails to provide for a remedy within a reasonable time or where such a remedy would cause substantial difficulties to the Buyer.

    Non-Fundamental Breach of Purchase Contract

    If the goods is defective and the defect constitutes a non-fundamental breach of contract, the Buyer has the right to have the defects removed, or to a reasonable reduction of the purchase price.

    Until the Buyer asserts his right to a reduction of the purchase price or withdraws from the contract, the Seller may supply what is missing or remove a legal defect. The Seller may remove other defects by repairing the thing or supplying new goods.

    If the Seller fails to remove a defect of goods in time or refuses to remove the defect, the Buyer may request a reduction of the purchase price or withdraw from the contract. The Buyer may not change his choice without the consent of the Seller.

    Even where a defect is removable, the Buyer is entitled to have new goods supplied or a component part replaced if he cannot use the goods properly due to the repeated occurrence of the defect after a repair or due to a larger number of defects. In this case, the Buyer shall also have the right to withdraw from the contract.

    When the new goods are supplied, the Buyer shall return the originally supplied goods to the Seller at the Seller’s expense.

    The Buyer has to notify the defect without undue delay after he could have discovered it during a timely inspection and by exercising adequate care. If he does not, and there is a legal dispute, a court shall not grant the Buyer the right arising from a defective performance. In case of a latent defect, the same applies if the defect was not notified without undue delay after the Buyer could have discovered it by exercising due care, but no later than two years after the delivery of the goods.

    By a quality guarantee, the Seller undertakes that goods will be fit for use for the usual purpose for a certain period or that the goods will retain the usual properties. Specification of a guarantee period or the “use by” date of the goods on the packaging or in advertising has the same effect. A guarantee may also be provided for an individual component part of the goods.

    The guarantee period commences upon the delivery of the goods to the Buyer; if the goods was dispatched according to the contract, it commences when the goods is delivered and accepted by the Buyer. The Buyer does not have the right arising from guarantee if the defect was caused by an external event after the risk of damage to the goods passed to the Buyer.


    Withdrawal of Contract - Goods Returns

    Brief Instructions

    When You find out the ordered and delivered goods is too small, big or not meeting Your wishes, You can withdraw or ask for exchange without giving a motive. You can withdraw from the contract within 14 days from the day after delivery of goods, it only is needed to send the withdrawal in this period.

    We recommend proceed as follows:

  • for goods return and money refund: send a copy of the invoice and your cover note with the request for purchase withdrawal;
  • for goods exchange, replacement: send a copy of the invoice and and your cover note with the request for the goods replacement.
  • Returned goods can be exchanged for any products from our offer. If then the price of chosen replacement goods exceeds the price of the returned goods, the difference is paid by the Buyer to the Seller. In the oposit case, the Seller returns the difference back to the Buyer.

    The money refund is transferred to the Buyer the same way as it was initially sent to the Seller.

    Claim notes and goods are to be sent to the Seller's residence, i.e.: RM Corporation s.r.o., (Complaints Department), Oldřichovice 738, 739 61 Třinec, Czech Republic, contact: info@snowboard-online.eu, tel: +420 552 302 512 or +420 775 125 900.

    Returned goods we accept need to be sent in original and not damaged packaging, if possible. Goods should not bear signs of use (undamaged), should be complete (warranty card, instructions for use if included). Money refund for returned goods includes our shipping costs, i. e. costs for parcel that has been sent to You. We don't return shipping costs for parcels sent back by customer. In any case, we do not accept the goods returns for cash on delivery! The first goods replacement is free of charges! This means, You pay only shipping costs for sending back and You do not pay costs for shipment of the goods replacement to You again.

    You can keep any gifts received with the original parcel even in case of withdrawal or goods exchange. For more details about Your rights, see below, section Detailed instructions.

    Detailed Instructions

    The Buyer can withdraw from the contract within fourteen days. This period starts from the day of delivery of the goods.

    The Seller accepts withdrawals made by filling in and sending sample form for withdrawal in writing to the Seller's headquarters.

    If the Buyer withdraws from the contract, he shall, without undue delay and no later than fourteen days after the withdrawal, dispatch or hand over to the Seller the goods received from the Seller, at the Buyer's cost.

    The goods should be returned completed, with the entire documentation, undamaged, clean, if possible with original wrappings, in the state and value the goods were delivered to the Buyer.

    The Buyer is liable to the Seller only for the reduction in the value of goods caused by the handling of the goods in a manner other than that which is necessary with regard to its nature and properties.

    If the Buyer withdraws from the contract, the entrepreneur shall return to him all funds received from him under the contract in the same manner, without delay, but no later than within fourteen days from the date of withdrawal. If the Buyer has chosen a supply method other than the cheapest supply method offered by the Seller, the Seller shall return to the Buyer costs of supply in the amount corresponding to the cheapest supply method offered. If the original delivery to the Buyer was free of charge, the Seller doesn't return any costs of supply to the Buyer.

    If the Buyer withdraws from the contract, the Seller is obliged to return the funds received from him only after the Buyer has handed over the goods to the Seller or proved to him that the goods were dispatched to the Seller.

    Withdrawal in other cases:

    The Buyer may not withdraw from the contract or demand the supply of new goods if he cannot return the goods in the same condition in which he received it. This does not apply if:

    a) there has been a change in its condition as a result of inspection to discover a defect of the goods,

    b) the Buyer used the goods before the discovery of a defect,

    c) the Buyer did not cause the impossibility to return the goods in the same condition by an act or omission, or

    d) the Buyer sold the goods before the discovery of the defect, consumed it or altered the goods during its normal use; if it occurred only partially, the Buyer shall return to the Seller everything he still can and shall compensate the Seller in the amount of the benefit he enjoyed as a result of the use of the goods.

    If the Buyer fails to notify the defect of goods in time, he shall lose the right to withdraw from the contract.


    Goods Claims and Quality guarantee

    General

    Claim Conditions are an integral part of the General Terms and Conditions and describe how to proceed for complaints about goods purchased from the Seller.

    The Buyer is entitled to become acquainted with the Claim Conditions and the General Terms and Conditions (further only „GTC“) before ordering any goods.

    The Buyer agrees with the Claim Conditions by concluding a purchase contract and takeover of goods from the Seller.

    Definitions of any terms contained in these Claim Conditions take precedence over definitions contained in the GTC. If any term is not defined in these Claim Conditions, its meaning is understood as defined in the GTC. If any term is not defined in these Claim Conditions or in the GTC, its meaning is understood as used in legislation.

    To each purchased item the Seller issues document of purchase (invoice or receipt - further only guarantee statement) which serves as warranty proof (guarantee statement) and contains all the by the law set data to claim a complaint (in particular product name, guarantee period, purchase price, quantity, serial number).

    Upon the Buyer's request the Seller provides guarantee in writing (guarantee statement). The guarantee statement contains business name of the Seller, the company identification number and address of residency. By default, however, the Seller issues document of purchase of goods containing the above information instead of guarantee statement, unless prevented by the nature of the thing.

    If needed with regard to provided guarantee, the Seller shall, in an understandable manner, explain in the guarantee statement the content of provided guarantee, indicate its extent, conditions, guarantee period as well as the manner in which the rights arising from the liability can be asserted. In the guarantee statement, the Seller shall also state that by provision of guarantee, other rights of the Buyer related to the purchase of the thing are not affected.

    Length of Quality Guarantee

    The guarantee period commences upon the day of takeover by the Buyer, i.e. upon the day stated in guarantee statement or document of purchase, in principle.

    Upon selling of consumer goods, the statutory guarantee period lasts for 24 months, unless longer period is provided by a special legislation. An exception may apply to goods sold for reduced price (damaged, used, incomplete goods etc. – such information is always listed at product description – if missing, goods are considered new, undamaged and complete). In the case of used goods, the Seller is not liable for defects corresponding to the extent of use of the thing or its wear and tear upon takeover by the Buyer, and rights arising from defective performance are extinguished if not asserted within 12 months from the date of takeover by the Buyer. This period shall be declared by the Seller in document of purchase and in appropriate prominence also in product description and in order confirmation. Quality guarantee for goods sold for lower price because of damage or incompleteness does not apply to defects for which the lower price was stipulated.

    Guarantee period is extended by the period of claim processing. Rights form defective performance that include guarantee period, are extinguished if not asserted during guarantee period.

    Quality Guarantee Conditions

    The Buyer is recommended to check along with the carrier status of the consignment (number of packages, integrity of the tape, undamaged box) according to the delivery sheet. The Buyer is entitled to refuse to accept the delivery which is not consistent with the purchase contract for incompleteness of shipment or damaged package. If the Buyer takes over damaged delivery from the carrier, it is necessary to describe the damage in the carrier's handover protocol.

    The place for making a claim is the headquarters of the Seller - RM Corporation s.r.o., (Complaints Department), Oldřichovice 738, 739 61 Třinec, Czech republic, email: info@snowboard-online.eu, tel: +420 552 302 512 or +420 775 125 900. At this address, the Buyer can make a claim or complaint by post mail, not in person. The Buyer can claim the goods at the Seller's store he's bought the goods, as well (for quicker settlement of a claim, we recommend the above mentioned address).

    The Buyer can send the claimed goods to the headquarters of the Seller by delivery service. The claimed goods should be properly secured against damaging during transport, the parcel should be visibly marked as "CLAIM" and contain: claimed goods (including all the accessories), we recommend to enclose a copy of purchase document, a detailed description of the defect and sufficient contact details of the Buyer (mainly return address and telephone number), ideally on standard complaint form. Without the above information, it is impossible to identify the origin of goods and defect of goods.

    The Buyer shall prove the validity of the guarantee by enclosing of the purchase document, moreover if the goods were claimed in the past, the Buyer shall enclose the proof of claim.

    The Buyer shall prove the validity of the guarantee by enclosing of the purchase document, moreover if the goods were claimed in the past, the Buyer shall enclose the proof of claim.

    a) mechanical damage of goods,

    b) damage caused by using of goods in conditions that do not correspond to temperature, dust, moisture, chemical and mechanical influences of environment directly determined by the Seller or producer,

    c) damage caused by neglected treatment or malpractice,

    d) damage caused by excessive load or use inconsistent with the terms stated in the documentation or general principles,

    e) damage caused by natural forces or force majeure.

    The limitations above do not apply in case that the characteristics of goods which do not correspond to the above listed terms, were between the Buyer and the Seller expressly agreed, stipulated, or by the Seller declared, or are expectable due to advertising or usual manners of use.

    The claimed goods shall be tested only for defects stated by the Buyer (in claim form with enclosed description of the defects). We recommend a written form of the description.

    The Seller is entitled to refuse acceptance of a claim in case that claimed goods and/or their accessories are contaminated or do not meet basic requirements for hygienically safe delivery of goods to the complaint procedure, unless the contamination is customary.

    Claim Settlement

    Claims are reviewed by the Seller immediately, in complicated cases within three working days. This period doesn't include time appropriate to the type of products or services required for expert assessment of the defect. Claim settlement including removing a defect shall be carried out by the Seller without undue delay, within 30 days from the date of the claim. The 30 days period can be extended with the consent of the Buyer after he's made the claim – such extension may not be indefinite or excessively long. After this period, it is considered that the thing was defected and the Buyer has the same rights as in case of irremovable defect.

    The Seller shall issue to the Buyer written confirmation evidencing date the claim was made, its contents, required method of claim handling, and the confirmation is sent by e-mail immediately after receipt of the claim (in the case of personal complaint the confirmation is handed over promptly); hereafter confirmation of the date and method of claim handling including confirmation of repair and duration of claim procedure, eventually reasoning for dismissal of the claim.

    The Buyer has the right to compensation of necessary expenses (namely shipping cost paid for shipment of claimed goods) arising due to asserting the authorized rights from defective performance (we recommend to request within 30 days after claim settlement – statutory period remains unaffected) and spent actually and efficiently. In case of withdrawal from the contract because of defective goods the consumer has the right to compensation of withdrawal costs.

    Guarantee period shall be extended by the duration of procedure of authorized claim. Guarantee period shall not be extended by the duration of procedure of unauthorized claim. If the claim is settled during the statutory guarantee period by exchange of goods for new ones, the new guarantee period shall start again from the date of claim settlement. Duration of claim procedure starts on the day following the day the claim was made and ends on the day of settlement of the claim, i. e. the day the Buyer is obliged to collect claimed goods. The customer is informed about the claim settlement by e-mail which he stated at purchase.

    The Seller notifies the Buyer by phone, SMS or e-mail about settling the claim. If the goods were sent by delivery service after the settlement, the goods will be sent to the Buyer's address automatically.

    In case of failure to collect claimed goods within one month after the claim should be settled, and if settled later, within one month after the notification on its settlement (i. e. normally within 60 days of making the claim), the Seller is entitled to charge a storage fee when dispensing claimed goods.

    To collect the claimed goods after claim settlement, the Buyer is obliged to submit document under which goods was claimed and prove his or her identity with his or her identity card or valid passport.


    Prices

    All the prices are contractual. There are always current and valid prices in on-line eshop Snowboard-online. Prices are final, i.e. including VAT and any other taxes and fees that are inevitable to pay by the Buyer to acquire the goods. This does not apply to any shipment costs, cash on delivery costs and costs for means of distance communication. Special prices are valid until stocks are exhausted as number of pieces is displayed, or for specified time period. Standard price means final price recommended by the manufacturer/supplier.

    Prices in the order

    The Buyer shall receive the valid product price at the time of ordering. The price is listed in the order form as well as in each order confirmation.

    Orders can be placed in the following ways through electronic commerce of the Seller (further only „e-shop“).

    Orders can be placed via electronic commerce of the Seller (further only „e-shop“).

    The Seller reserves the right to change discounts in case the discounts were miscalculated in the ordering pricing system. The Buyer must be informed by the Seller about any changes in the amount of discounts before the Buyer's order is executed.


    Shipping Methods

    Shipping information

    We deliver parcels worldwide and via UPS.

  • UPS Express Saver Service takes usually 2-3 days worldwide (transport by air),
  • UPS Standard Service takes 3-6 days for EU countries, Norway, Switzerland, Liechtenstein, San Marino and Andorra (terrestrial transport).
  • The shipping cost calculation depends on the weight, size and the type of the product. To check your shipping cost, please add your chosen items to the cart.

    Payment Methods

  • BANK PAYMENT TRANSFER
  • If you choose the bank transfer payment, we will send the parcel on the day of your payment receipt at our account.

    OUR BANK DETAILS:

    Slovenská sporitelňa, a.s.

    Bank account No:000000-0313892978/0900

    Bank code:0900

    IBAN: SK5909000000000313892978

    BIC: GIBASKBX

    Bank address: Slovenská sporitelňa, a.s., Tomášikova 48, 832 37 Bratislava, Slovakia

  • PAYPAL PAYMENT
  • If choose PayPal payment, we will send the parcel on the day of your payment receipt at our account.

  • CREDIT CARD PAYMENT
  • Credit card payment on Snowboard-online shop is really worth

    Reasons:

    • quick and comfortable shopping
    • no need to pay in cash on your parcel delivery
    • secure and safe payment online

    Is it safe to pay by credit card?

    Yes, it is. We use 3D-Secure solution for the credit cards payments – the latest application of card associations MasterCard and Visa allowing secure credit card payments on the Internet. Your credit card data are submitted directly to the bank and therefore none of our staff who is involved in the order process can access your credit card data. All card data is transferred and encrypted via secure protocol HTTPS.

    Which cards do we accept?

    • VISA Electron(under the condition the bank of its issue supports online payments)
    • VISA
    • Maestro(under the condition the bank of its issue entered this card in the 3D-Secure system and supports online payments)
    • MasterCard

    Some banks also offer specific virtual cards for online payments purposes.

    How to pay with the credit card?

    If you decide to pay by credit card for your ordered items, choose a type of your credit card. You will be then redirected to our processing bank form and you will be asked to enter your credit card data: credit card number, credit card expiration date and CVV2/CVC2 – the last three-digit number printed on the signature strip of your credit card.

    The information is entered directly to the payment portal of the processing bank that provides insoluble encoded data transfer. The bank then reveals only the result of authorization to us in order to excute your order. Your credit card may not be misused by any entity you buy the goods from and free transfer of unprotected data via the public computer network may not occur. You will be informed of the transaction result via your e-mail .

    The display of logos Verified by Visa of card association Visa and MasterCard Secure Code of card association MasterCard guarantee secure payment on our e-shop.

    If the bank does not confirm your credit card payment, this may be result of the following:

    • your credit card data have been entered incorrectly
    • you do not have enough funds in the account or you have already exceeded the limit for online transactions
    • your credit card is not authorised for online payments transactions - ask your bank for help in this case

    ASK YOUR BANK ABOUT THE POSSIBLITY OF ONLINE PAYMENTS WITH YOUR CREDIT CARD PRIOR TO SUBMITTING YOUR ORDER.


    Repeat purchase Discounts

    Repeat purchase discount - up to 20%

    We offer discounts on repeat purchases to our registered customers. Every customer receives 10% discount right with the second order. With every other customer order the discount is increased by 1% and up to the maximum of 20%. The Buyer is entitled to gain 1% discount increase as soon as previous order is settled and delivered.

    The detailed Discount System is as follows:

    2nd purchase10% discount
    3rd purchase11% discount
    4th purchase12% discount
    5th purchase13% discount
    6th purchase14% discount
    7th purchase15% discount
    8th purchase16% discount
    9th purchase17% discount
    10th purchase18% discount
    11th purchase19% discount
    12th purchase20% discount

    The final price of ordered items (including discounts) is calculated according to the catalogue pricelists.

    The discounts are not cumulative.

    Discounts for ISIC, ITIC, IYTC, EURO<26 Cardholders

    If you are a holder of valid ISIC, ITIC, IYTC or EURO<26 card, we can offer you 12% discount.

    The discounts can be applied under the following conditions:

    • discount decreases the catalog price (if the product was discounted already over more than 12%, the additional discount can't be applied)
    • discounts are not cumulative
    • discount can’t be applied to gift vouchers
    • discount can’t be applied retrospectively
    • card number as well as cardholder name need to be entered correctly into the online order form
    • contact name of the online order must match the name of the cardholder

    Important notice

    The above mentioned discounts will not apply to orders for any cameras from our offer.

    The Seller reserves the right to change the amount of the discount in case of miscalculation of the discount by the ordering system. Any change to the discount must be communicated by the Seller to Buyer before the Buyer's order is executed.

    Privacy

    Personal Data Protection

    Protection of privacy of the Buyer as a natural person is guaranteed under the Act no. 101/2000 Coll., on the Protection of Personal Data, as amended.

    The Buyer consents to the processing of the following personal data: name and surname, permanent address, shipping address, identification number, tax identification number, e-mail address, telephone number and discount cards data ISIC, ITIC, IYTIC, EURO<26 (all together further only as „Personal data“).

    The Buyer consents to the processing of the Personal data by the Seller for the purposes of performance of rights and obligations under the contract of sale and for the purposes of user account administration. If the Buyer does not choose else, he also agrees to the processing of the Personal data by the Seller for purposes of sending commercial messages and information to him. The consent to the Personal data processing in its entirety in accordance with this paragraph is not required to conclude a contract of sale.

    The Buyer can may revoke the consent in writing at RM Corporation s.r.o., Oldřichovice 738, 739 61 Třinec, at any time. In this case, also an electronic form is considered for written statement. The Buyer hat the right to get acquainted with his personal data, right to the correction of his personal data, including the right to ask for explanation and rectification and other legal rights belonging to such data.

    The Buyer acknowledges that it is required to fulfill his Personal data correctly and truthfully (upon registration, in his user account, when ordering on the web sites of the e-shop) and it is required to inform the Seller about the changes in his Personal data without undue delay.

    The Seller may authorize a third party as a processor to process Personal data of the Buyer. With exception for the carrier, the Seller will not transfer Personal data to any third person without prior consent of the Buyer.

    Personal data are processed for an indefinite period. Personal data are processed in electronic form by automatic means or in written form by other than automatic means.

    The Buyer declares that Personal data are provided correctly and voluntarily.

    If the Buyer presumes that the Seller or processor is carrying out processing of his Personal data which is in contradiction with the protection of private and personal life of the Buyer or in contradiction with the law, in particular if the Personal data are inaccurate regarding the purpose of their processing, he may:

    • ask the Seller or processor for explanation,
    • require from the Seller or processor to remedy the arisen state of affairs.

    If the Buyer requests information on the processing of his Personal data, the Seller shall be obliged to provide him with this information. For provision of this information the Seller shall be entitled to require a reasonable reimbursement not exceeding the costs necessary for provision of information.

    The Seller reserves the right to use any photos and descriptions for his use exclusively. Any copying, distribution or other use of any contents on other web sites than www.snowboard-online.eu without prior written approval of the Seller is strictly forbidden.

    The Seller is registered in the Public register of personal data processing maintained by the Czech Office for Personal Data Protection under the registration number 00051693.

    Commercial Messages, Newsletters and Cookies Policy

    The Buyer agrees to receive information related to the Seller's goods, services or business at the Buyer's e-mail as well as the Buyer agrees to receive commercial messages from the Seller at the Buyer's e-mail.

    The Buyer agrees that the Seller may process so called "cookies" to facilitate the provision of services in information society in accordance with the provisions of Directive 95/46/ES on the purpose of "cookies" or similar utilities.

    The Buyer agrees with storing of so called cookies on his equipment. In case that shopping is available and the Seller's obligations from the purchase contract are able to perform without storing of so called cookies on the Buyer's equipment, the Buyer can withhold his consent under the previous sentence. The Buyer shall also be allowed to reject storing of "cookies" or similar utilities on end equipment, typically by turning on a private browsing in his web browser.

    Final Provisions

    These General Terms and Conditions including all the annexes are valid and effective from the 1st January 2014 and cancel the previous version of GTC including all the annexes and they are available at the headquarters and premises of the Seller or accessible on www.snowboard-online.eu electronically.

    Electronic records of sales

    According to the law on the registration of revenues is the seller is obliged to issue a receipt to the buyer. He is also obliged to register received Revenues from online tax administrator; in case of a technical then failure within 48 hours.

    The Company RM Corporation s.r.o. reserves the right to change the General Terms and Conditions without prior notice. Legal enforceability of discounts is excluded.